Welcome, Collector! At FigureDecorsale, we understand that every collectible holds a special magic. We’re committed to ensuring your collecting journey is as enchanting as the pieces themselves.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
Shipping Methods & Timeframes
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Includes tracking and insurance
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Tracking included
Please Note: We ship worldwide, excluding some Asian countries and remote regions. Delivery times may vary during holiday seasons or due to customs processing.
Returns & Exchanges
Timeframe for Returns & Exchanges
You may return or exchange items within 15 days of receiving your order. This gives you time to properly inspect your collectible and ensure it meets your magical expectations.
⚠️ Non-Returnable Items
To preserve the magical integrity of certain collectibles, the following cannot be returned or exchanged:
- Opened collectibles where the packaging seal has been broken
- Items from limited edition releases or special collections
- Seasonal items (such as Halloween or Christmas collections) purchased after the relevant holiday
- Any item that shows signs of wear, damage, or missing original components
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unused condition
- In original packaging with all tags and protective materials
- Accompanied by the original receipt or order confirmation
The Return & Exchange Process
Step 1: Contact Our Support Team
Within 15 days of receiving your order, email us at [email protected] with your return or exchange request. Use the template below to ensure we have all the necessary information.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear FigureDecorsale Support Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the issue]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Phone Number: [Your Phone Number]
Thank you for your assistance!
[Your Name]
Step 2: Wait for Authorization
Our support team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions if approved.
Step 3: Package and Ship Your Return
Carefully package the item in its original packaging, include all original materials, and ship to:
Deals Merch Ventures Store
1047 Dogwood Road
Phoenix, US 85003
Please include the Return Authorization Number clearly on the outside of the package.
Step 4: Processing Your Request
Once we receive and inspect your returned item (typically within 5-7 business days after arrival), we will process your refund or ship your exchange item.
Refund Information
Refund Timeframe
Refunds are processed within 3-5 business days after we receive and approve your return. The funds may take additional time to appear in your account depending on your payment method and financial institution.
Refund Method
Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
- PayPal: Typically appears in your PayPal account within 24-48 hours
Shipping Costs
Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your replacement item.
Exchange Options
If you’d like to exchange an item, we’ll help you find the perfect replacement from our magical collections, including:
- Disney Traditions & Disney Showcase
- Loungefly Backpacks and Accessories
- Harry Potter Collectibles
- Jim Shore Sculptures
- Seasonal items from our Christmas or Halloween collections
- And many other enchanting pieces!
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or return at no additional cost to you.
Contact Us
Have questions about our shipping or returns policy? Our collector support team is here to help!
Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9AM-5PM PST
Thank you for choosing FigureDecorsale for your collecting journey. We’re committed to ensuring every piece you bring home is as magical as you imagined!