Welcome to FigureDecorsale, your go-to destination for magical collectibles! We’ve put together this FAQ to make your experience as enchanting as our products. If you don’t find your answer here, feel free to reach out—we’re always happy to help fellow collectors!

Product Questions

What types of products do you offer?
We specialize in a wide range of collectibles, including Disney Traditions figurines, Loungefly backpacks, Harry Potter items, Enesco pieces, Jim Shore sculptures, Geeki Tikis mugs, and seasonal favorites like Christmas and Halloween decor. Our menu features brands like Disney Showcase, Johanna Parker, and more—perfect for building a curated collection!
Are your products authentic and new?
Absolutely! Every item is hand-picked and undergoes a quality inspection to ensure authenticity and pristine condition. We use collector-grade packaging to protect your treasures, so they arrive ready to display.
Do you have limited edition or exclusive items?
Yes! We often stock limited edition pieces from lines like Disney Traditions and Geeki Tikis. Keep an eye on our “Disney Showcase” and “Loungefly In Stock” sections for the latest magical finds.

Shipping & Delivery

How long does shipping take?
Orders are processed in 1-2 business days. Then, you can choose:
  • Standard Shipping (via DHL/FedEx): 10-15 days after shipping for $12.95—ideal for quick delivery!
  • Free Shipping (via EMS): 15-25 days after shipping for orders over $50—perfect for patient collectors.
Note: Delivery times are estimates and may vary during holidays.
Do you ship internationally?
We ship worldwide, but currently, we cannot deliver to some Asian countries and remote locations. Magic has its limits, but we’re always expanding!
How can I track my order?
Once your order ships, we’ll email you tracking details so you can follow your package’s journey—every step is part of the magic!
Are there any extra fees for international orders?
International customers may be responsible for customs duties or taxes, which are not included in the order total. Please check your local regulations.
What if I need to change my shipping address?
Double-check your address at checkout! We can’t redirect packages once they’re shipped, so accuracy is key to a smooth delivery.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. If your item arrives damaged or isn’t right for your collection, contact us immediately. Return shipping costs are the customer’s responsibility, unless the item was damaged upon arrival.
How do I start a return?
Email us at [email protected] with your order details and reason for return. We’ll guide you through the process to ensure it’s as hassle-free as possible.
Can I exchange an item?
Exchanges are handled on a case-by-case basis. Contact us, and we’ll work with you to find a solution—because every collectible deserves a happy home!

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account lets you track orders faster and enjoy a personalized collecting journey.
Is my payment information safe?
Yes! We use encrypted payment processing to keep your details secure. Your trust is as important to us as the magic in our products.

General Support

What if my question isn’t answered here?
No problem! Our collector support team is here to help. Reach out via email at [email protected], and we’ll respond promptly.
Where are you located?
Our base is at 1047 Dogwood Road, Phoenix, US 85003. We’re a US-based store serving collectors globally!

Need more magic? Contact us at [email protected] or visit our website for updates. Thank you for choosing FigureDecorsale—where every delivery feels like unwrapping a treasure!

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